Nojo — Privacy Policy

Effective date: July 16, 2026 · Last updated: July 26, 2026

This Privacy Policy explains how JC Labs LLC ("Nojo," "we," "us") collects, uses, and shares information when you use the Nojo mobile app and the getnojo.app website (together, the "Service"). Nojo is a platform that replaces physical wristbands at university Greek-life events with digital passes.

1. Information we collect and why

We collect only what the Service needs to work.

We do not sell your personal information, and we do not use it for third-party advertising.

2. Text messages and SMS consent

When you provide your mobile number, you'll see a consent notice directly beneath the field. By continuing, you agree to receive automated account and event text messages from Nojo at that number. These are transactional messages only — login codes, pass delivery, event changes and cancellations, guest-list actions, and chapter subscription reminders. We do not send marketing texts.

• Message frequency varies based on your account and event activity. Message and data rates may apply.
• Reply STOP to any message to opt out of texts. Reply START to opt back in.
• Reply HELP, or contact help@getnojo.app, for help.
• We do not share your mobile phone number, SMS consent, or opt-in data with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data is used only to deliver the transactional messages described above, through our SMS provider acting on our behalf.
• We only text numbers whose owners consented directly. If a member invites a guest who isn't on Nojo, the invitation is shared person-to-person from the member's own phone — Nojo doesn't text that guest until they self-register and consent with their own number.

Text messages are delivered through Twilio, our SMS provider.

3. Information visible to other users

Nojo is a shared platform for chapters and events, so some of your information is visible to other users by design:

• Your chapter: Your name, photo, and school year appear in your chapter's member roster, visible to your chapter's members, admins, and president.
• Event attendees: If you hold a pass for an event, your name and photo may appear in the event's "Who's Going" attendee list, visible to other pass holders. You can turn this off in Profile → Privacy → "Appear in Who's Going."
• Event staff — always: Even if you opt out of "Who's Going," event admins and designated Sober monitors (from the hosting chapter and your own) can always see your name, photo, and check-in status. This operational visibility is required so staff can verify attendees at the door and account for members during an event — it cannot be disabled.
• Guests: If you're added as a guest, your name and status are visible to the member who invited you and to the hosting chapter's admins. Your self-declared affiliation is used for event security and is not shown to other guests.
• Post-event records: Chapter admins and presidents can view attendance summaries for their events, which include attendee names and check-in data.

4. Third-party service providers

We share information with the vendors that run parts of the Service. Each only receives what it needs to do its job, and each has its own privacy terms.

Legal and institutional requests. Requests for a chapter's records from a chapter's university, national/international organization, or any other third party should be directed to the chapter — the chapter controls its own data and can export it directly through the app. We do not provide chapter or member records directly to a university, law enforcement, or any other third party without either the chapter's written authorization or valid legal process (such as a subpoena or court order). We may also disclose information where required by law, to protect someone's safety, or in connection with a business transfer (e.g., a merger or acquisition).

5. Cookies, analytics, and "Do Not Track"

Our website and web pages (including guest self-registration and checkout) and our app use a small number of technologies to function and to help us understand usage:

• Essential technologies keep you logged in and make pages work.
• Analytics (PostHog) records usage events — like which screens are used — so we can improve the product. Crash reporting (Sentry) records technical diagnostics when something breaks.

We do not use advertising cookies, and we do not permit third parties to collect information on our Service for their own advertising purposes. Because we don't track you across other websites or services, our Service does not respond differently to browser "Do Not Track" signals — there is no cross-site tracking to disable.

6. How long we keep information

We keep your account information for as long as your account is active.

Important — safety and event records are retained after deletion. Even after you delete your account, certain records tied to past events are kept permanently: your first and last name, chapter affiliation, event attendance and check-in timestamps, Sober-assignment history, and wristband-invalidation records. We retain these for legitimate safety, legal, and risk-management purposes. This is disclosed to you before you delete your account. When these historical records are viewed by chapter admins, your account is marked as deleted.

7. Deleting your account and data

You can delete your account at any time from Profile → Account Settings → Delete Account in the app. When you do:

• Your profile photo, phone number, and login credentials are permanently removed from your account.
• Any active passes are cancelled and their slots return to your chapter.
• You are logged out and can no longer log in.
• The event safety records described in Section 6 are retained as disclosed.

If you are a chapter president, you must transfer the president role before deleting your account.

To request deletion of data you can't remove yourself, or to ask what we hold about you, email help@getnojo.app.

8. Your U.S. state privacy rights

Depending on where you live, you may have rights over your personal information — including the right to access it, correct it, delete it, and obtain a copy, and the right not to be discriminated against for exercising these rights. Nojo does not sell your personal information or share it for cross-context behavioral advertising.

To exercise any of these rights, email help@getnojo.app. We may need to verify your identity before responding, and we'll respond within the timeframe your state's law requires. If we decline a request, you may appeal by replying to our decision, and we'll review the appeal and respond with our reasons; depending on your state, you may also contact your state attorney general.

California residents

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) may give you additional rights, including the right to know what personal information we collect and why, the right to access and delete it, the right to correct inaccurate information, and the right to limit use of sensitive personal information. Nojo does not sell or "share" (as defined under California law) your personal information, and does not use it for targeted advertising. California residents may exercise these rights by emailing help@getnojo.app, and may designate an authorized agent to make a request on their behalf. We will not discriminate against you for exercising your rights.

9. Children's privacy

Nojo is intended for university students and adults. It is not directed to children under 13, and we do not knowingly collect information from them.

10. Security

We use reasonable technical and organizational measures to protect your information, including encrypted transport and access controls through our providers. No system is perfectly secure, so we can't guarantee absolute security.

11. Changes to this policy

We may update this policy. If we make material changes, we'll update the "Last updated" date and, where appropriate, notify you in the app.

12. Contact us

Questions about privacy? Email help@getnojo.app or write to us at JC Labs LLC, 6545 Market Ave N Ste 100, Canton, OH 44721.